In Europe and in Spain, there are data protection regulations designed to safeguard your personal information, which are mandatory for our entity. Therefore, it is very important for us that you fully understand what we are going to do with the personal data we request from you. We aim to be transparent and give you control over your data using plain language and clear options that allow you to decide what we do with your personal information. If, after reading this information, you have any doubts, please do not hesitate to ask us. Thank you very much for your cooperation.
Who are we?
- Our legal name: TracknTake SLU
- Our Tax ID (CIF/NIF): B56357072
- Our main activity: Technology
- Address: Camino de Son Llagosta 26, 07015 Palma de Mallorca, Balearic Islands, Spain
- Our contact phone number: +34695411332
- Our contact email address: support@trackntake.com
- Our website: www.trackntake.com
What will we use your data for?
Generally, your personal data will be used to interact with you and provide our services. It may also be used for other activities, such as sending you advertising or promoting our activities.
Why do we need to use your data?
Your personal data is necessary so we can interact with you and provide our services. For this reason, we will offer you a series of checkboxes to allow you to clearly and easily decide how your personal information is used.
Who will know the information we ask from you?
Generally, only authorized personnel from our organization will have access to the information we request.
Similarly, those entities that require access to your data to provide our services may also have access.
For example, our bank will know your data if payment for our services is made by card or bank transfer.
Likewise, public or private entities to which we are legally obliged to provide your personal data may have access. For example, tax law requires us to provide certain economic transaction data to the Tax Agency if it exceeds a specified amount.
If, apart from the mentioned cases, we need to disclose your personal information to other entities, we will first request your permission through clear options allowing you to decide.
How will we protect your data?
We will protect your data with effective security measures based on the risks associated with the use of your information.
To this end, our organization has approved a Data Protection Policy and performs annual audits and controls to ensure your personal data is secure at all times.
Record of data processing activities
Website and hosting: TracknTake SLU uses SSL TLS v.2.0 encryption that allows the secure sending of personal data through standard contact forms.
Will we send your data to other countries?
Around the world, some countries are safe for your data and others are not. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from a data protection perspective. If, in order to provide the service, it becomes necessary to send your data to a country that is not as safe as Spain, we will always request your prior permission and apply effective security measures to reduce the risks.
How long will we keep your data?
We will retain your data during our relationship and as long as required by law. Once the applicable legal deadlines have passed, we will securely and environmentally-responsibly delete your data.
What are your data protection rights?
At any time, you can contact us to find out what information we hold about you, correct it if it is incorrect, and delete it once our relationship ends, provided it is legally permitted. You also have the right to request the transfer of your information to another entity. This is called the “right to portability” and may be useful in certain situations.
To request any of these rights, you must make a written request to our address, accompanied by a photocopy of your ID card, so we can identify you. At our offices, we have specific forms available to help you request these rights, and we will assist you in filling them out.
To learn more about your data protection rights, visit the website of the Spanish Data Protection Agency (www.agpd.es).
Can you withdraw your consent later?
You can withdraw your consent if you change your mind about the use of your data at any time. For example, if you were previously interested in receiving advertising about our products or services, but no longer wish to receive it, you can notify us using the objection form available at our offices.
If you believe your rights have been ignored, where can you file a complaint?
If you believe your rights have not been respected by our organization, you can file a complaint with the Spanish Data Protection Agency using one of the following methods:
Electronic headquarters: www.agpd.es
Postal address: Spanish Data Protection Agency, C/ Jorge Juan, 6 28001-Madrid
Phone: 901 100 099 / 91 266 35 17
Filing a complaint with the Spanish Data Protection Agency is free and does not require a lawyer or legal representative.
Will we create profiles about you?
Our policy is not to create profiles of users of our services. However, there may be situations where, for service delivery, commercial, or other reasons, we need to create information profiles about you. An example could be using your purchase or service history to offer you products or services tailored to your preferences or needs. In such cases, we will apply effective security measures to protect your information from unauthorized access or misuse.
Will we use your data for other purposes?
Our policy is not to use your data for purposes other than those explained. If we ever need to use your data for different activities, we will always request your prior consent through clear options that allow you to decide.