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FAQs for linking Shopify with TracknTake

1. What is TracknTake and how does it benefit my store?

TracknTake is an app designed to enhance the visibility of your Shopify store on our official mobile application. By integrating with our CMS, your store gets better exposure, potentially driving more traffic and sales.

2. How do I integrate TracknTake with my Shopify store?

Simply visit our CMS page and click on the 'Connect to Shopify' button. This action will redirect you to your Shopify account. After reviewing the permissions, click 'Accept' to complete the integration.

3. What customer information does the app access?

Our app accesses customer contact information (name, email, phone number), location details (physical address, geolocation, IP address), and device data (device type, browser, and OS).

4. Why do you need the store owner's information?

Store owner's information, such as contact details and location, helps us ensure a seamless integration and offers a direct channel of communication if any issues arise or updates are needed.

5. What permissions does the app require in my store?

The app needs permissions to view data related to store locations, edit orders, modify products, and edit your online store (including script tags and theme).

6. Is my data safe with TracknTake?

Absolutely. We prioritize the security and confidentiality of our users' data. All accessed information is securely stored and used exclusively for the purpose of enhancing your store's representation on our platform.

7. Can I disconnect TracknTake from my Shopify store?

Yes, you can disconnect our app anytime from your Shopify dashboard. Navigate to 'Apps' in your Shopify admin, find TracknTake, and click the delete icon.

8. Do I need to regularly update the app?

We continuously work to improve TracknTake and may release updates from time to time. We recommend keeping the app updated for the best performance and latest features. Any critical updates will be communicated in advance.

If you encounter any issues or have questions, please contact our support team at support@trackntake.com and we'll assist you promptly.

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