Refund Policy

The following policy provides information about returns and refunds for purchases that users make directly at the physical stores they discover through TracknTake. TracknTake is a discovery platform: it does not sell products, process payments or manage purchases, which take place at each store.

At TracknTake, we act as a connection platform between stores and customers. Therefore, each business is directly responsible for managing returns and refunds of their products.

In accordance with the General Law for the Defense of Consumers and Users (RDL 1/2007), as a consumer you have the rights the law grants you in relation to the store where you make the purchase. The withdrawal conditions and deadlines depend on each business and the applicable sales method. We recommend checking the return policy with the store before buying.

To exercise the right of withdrawal, the product must be in perfect condition, with no signs of use, with all its accessories and in its original packaging.

In the event that the product received has manufacturing defects or does not conform to what was offered, the user will have the right to request repair, replacement, price reduction or full refund, in accordance with current regulations, at no additional cost.

You must contact the store where you made the purchase directly, using its contact details. TracknTake can help you locate the business, but managing the return is the store's responsibility.

The right of withdrawal does not apply to personalized products, hygiene items, food products, or other cases provided for by law.

The store will process the refund within a maximum period of 14 calendar days from receipt of the returned product, using the same payment method used for the purchase.

If you have difficulties contacting the store, our support team can help facilitate communication, although we do not directly manage returns or refunds. You can contact us at info@trackntake.com.